Quick answers to the questions we get most. If yours is not here, email customerservice@jrickss.com or use the contact form.
General
Do you serve clients outside NJ and NY?
Yes. Tax preparation, ITIN service, and IRS representation are federal services. We work with clients anywhere in the United States and the diaspora. Real estate is currently NJ.
Are you bilingual?
Yes. English and Kreyol are spoken at every step. Our deliverables, intake forms, and the master course all include Kreyol summaries on key concepts.
How do I pay?
Stripe, Zelle, and check. The master course is purchased directly through Stripe payment links on our site.
Tax Preparation
What do you need from me to file my return?
Personal info (name, SSN or ITIN, DOB), income documents (W-2, 1099s, K-1s), deduction documentation, prior year return, and bank info for direct deposit. Our intake form walks you through it.
Are you OBBBA 2025 ready?
Yes. The One Big Beautiful Bill Act made retroactive 2025 changes (tips deduction, overtime deduction, senior deduction, SALT cap raised to 40K, 100 percent bonus depreciation). Every 2025 return we prepare reflects these.
How long does it take?
Most individual returns turn around in 5 to 10 business days from receipt of all documents. Business and complex returns vary.
ITIN W-7 Packets
What does the CAA service get me?
As a Certifying Acceptance Agent, we certify your identity documents in our office so you keep your original passport. The IRS accepts our certification as if you presented the documents in person.
How long does the IRS take to process?
Currently 7 to 11 weeks. We monitor the status and follow up on the IRS ITIN hotline if processing exceeds the window.
IRS Representation
I just got an IRS notice. Can you help?
Yes. Send us the notice as soon as possible. Most notices have a 30-day window. We sign Form 2848 to represent you, then handle every IRS interaction.
Can you do an Offer in Compromise?
Yes. Our IRS Enrolled Agent runs the Reasonable Collection Potential analysis, files Form 656 with proper documentation, and negotiates the offer with the IRS.
Tax Pro Master Course
Is the course really 50 pages and bilingual?
Yes. 50 pages. 12 modules. 25-question final exam. 5 appendices. Kreyol summaries on every key concept. Co-authored by all three credentialed members of our team.
What does the free strategy call include?
30 minutes with our IRS Enrolled Agent (60 minutes for Pro tier). Walk through your toughest current return, an audit defense game plan, your S corp election analysis, or your path to becoming an EA.
Refund policy?
30 days, no questions asked. Email us and we refund every dollar.